S Stone Sydney stone fabrication
HL
Hung Le Director · hung@stone.com.au
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WorkSession capability inactive.WorkOrders may be queued or assigned, but cannot progress beyond Assigned. Actual participant identity, start/finish time, duration, physical completion, QC, rework and every dependent projection remain unavailable until the required privacy settings, staff notices and acknowledgements are accepted.
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Customer-home evidence inactive.Site/install photographs, customer signatures, refusal details and substitute-evidence metadata remain unavailable until their privacy purpose, notice, access and retention controls are accepted.
Warranty tickets / WT-0231

WT-0231 — hairline crack, island

PRJ-2590 Willoughby · reported 09/08/2026
Read-only oversight Coverage blocked — warranty policy pending

Ticket

Status
New
Project
PRJ-2590 — Willoughby, whole house
Customer
Northshore Developments
Affected component
CMP-177 — island top · required before work starts
Reported
09/08/2026 by the site manager
Issue
Hairline crack near the sink cut-out on the island
Install outcome
Unavailable — customer-home privacy gate
Assigned to
Not assigned — warranty setup pending

Which slab was it cut from?

answered from the slab lineage and the movement history
  • island top
    S-00977 — Carrara Bianco, lot LOT-A2201
  • goods receipt
    GR-0742 · 18/06/2026 · Marble Direct
  • cut
    WO-4402 — Assigned; participant and outcome unavailable
  • QC
    Unavailable — QC cannot be projected before staff-monitoring/privacy activation

Eligibility and coverage

Policy basis
Warranty policy not configured
Warranty start
Not derived — customer-home handover evidence is unavailable and the warranty policy is pending
Warranty expiry
Not derived — policy duration not configured
Eligibility
Pending policy configuration
Coverage decision
Not recorded while policy configuration is pending
Customer completion
Not collected — remedy remains unavailable
Remedial work remains blocked until the warranty policy is configured and a coverage decision is recorded. Closing also needs the customer’s confirmation, or a recorded refusal with evidence. Reopening needs a reason.

Customer photographs unavailable

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UnavailableWarranty intake and slab traceability remain visible, but no customer-supplied image, thumbnail, attachment name or customer-home context is returned until the required privacy setup is accepted.

Warranty Ticket lifecycle

Target states are shown for context; every transition remains unavailable until warranty setup is approved.

Transitions inactive
Lifecycle states and next steps for Warranty Ticket
State When shown What happens next
New Intake and slab traceability are available in New; eligibility, assignment and remedy remain unavailable. No transition is available until warranty setup is approved.
In Progress This target state is not reachable while warranty setup is pending. No coverage, remedy or closure action is available.
Closed This target state is not reachable while warranty setup is pending. No close or reopen action is available.
Reopened This target state is not reachable while warranty setup is pending. No transition is available.