S Stone Sydney stone fabrication
NT
Nam Tran Supervisor · nam@stone.com.au
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WorkSession capability inactive.WorkOrders may be queued or assigned, but cannot progress beyond Assigned. Actual participant identity, start/finish time, duration, physical completion, QC, rework and every dependent projection remain unavailable until the required privacy settings, staff notices and acknowledgements are accepted.
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Customer-home evidence inactive.Site/install photographs, customer signatures, refusal details and substitute-evidence metadata remain unavailable until their privacy purpose, notice, access and retention controls are accepted.
Warranty tickets / WT-0231

WT-0231 — hairline crack, island

PRJ-2590 Willoughby · reported 09/08/2026

Ticket

Status
New
Project
PRJ-2590 — Willoughby, whole house
Customer
Northshore Developments
Affected component
CMP-177 — island top · required before work starts
Reported
09/08/2026 by the site manager
Issue
Hairline crack near the sink cut-out on the island
Install outcome
Unavailable — customer-home privacy gate
Assigned to
Not assigned — warranty setup pending

Which slab was it cut from?

answered from the slab lineage and the movement history
  • island top
    S-00977 — Carrara Bianco, lot LOT-A2201
  • goods receipt
    GR-0742 · 18/06/2026 · Marble Direct
  • cut
    WO-4402 — Assigned; participant and outcome unavailable
  • QC
    Unavailable — QC cannot be projected before staff-monitoring/privacy activation

Eligibility and coverage

Policy basis
Warranty policy not configured
Warranty start
Not derived — customer-home handover evidence is unavailable and the warranty policy is pending
Warranty expiry
Not derived — policy duration not configured
Eligibility
Pending policy configuration
Coverage decision
Not recorded while policy configuration is pending
Customer completion
Not collected — remedy remains unavailable
Remedial work remains blocked until the warranty policy is configured and a coverage decision is recorded. Closing also needs the customer’s confirmation, or a recorded refusal with evidence. Reopening needs a reason.

Customer photographs unavailable

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UnavailableWarranty intake and slab traceability remain visible, but no customer-supplied image, thumbnail, attachment name or customer-home context is returned until the required privacy setup is accepted.

Supervisor remedy site report

Reports; no ticket transition
Submission notifies the Coordinator; it does not close or reopen the ticket.
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Outcome unavailableThe remedy-report submission and any coverage or closure evaluation remain inactive until warranty setup is configured.

Warranty ticket status outcomes

New
The complaint, project, component trace and evidence are ready for triage.
Available action or outcome: None; keep the ticket at New until warranty setup is approved.
In Progress
This target state is not reachable while warranty setup is pending.
Available action or outcome: None; coverage, remedy and closure remain unavailable.
Closed
This target state is not reachable while warranty setup is pending.
Available action or outcome: None; close and reopen remain unavailable.
Reopened
This target state is not reachable while warranty setup is pending.
Available action or outcome: None; no lifecycle transition is active.