WT-0231 — hairline crack, island

PRJ-2590 Willoughby · reported 09/08/2026

Ticket

Status: New
Project: PRJ-2590 — Willoughby, whole house
Customer: Northshore Developments
Affected components: CMP-177 — island top → S-00977 / LOT-A2201
CMP-178 — main vanity → S-00978 / LOT-A2201
Reported: 09/08/2026 by Ellen Brooks · site manager, Northshore Developments
Issue: Hairline crack about 120 mm long, running from the corner of the sink cut-out towards the front edge of the island. Not present at handover and it has not moved since.
Priority: Normal
Assigned to: Nam Tran — Supervisor · assigned 10/08/2026

Closing needs the customer’s confirmation, or a recorded refusal with evidence. Reopening needs a reason.

answered from the slab lineage and the movement history

island top
CMP-177 → S-00977 — Carrara Bianco, lot LOT-A2201
main vanity
CMP-178 → S-00978 — Carrara Bianco, lot LOT-A2201
goods receipt
GR-0742 · 18/06/2026 · Marble Direct · both slabs came in on the one lot
handover
PRJ-2590 handed over 27/07/2026 — the warranty runs from that date

3 files

Sent by Ellen Brooks with the report on 09/08/2026.

Supervisor reports back

Sarah Mitchell is notified when you submit; the coordinator moves the ticket.Cancel Submit site report

WT-0231 · New

Hairline crack, island — PRJ-2590 Willoughby. Reported 09/08/2026 by Ellen Brooks.

Assigned to you on 10/08/2026. Site inspection booked for 13/08/2026.

WT-0229 · In Progress

Sealer stain along the benchtop edge — PRJ-2510 Paddington. Reported 31/07/2026.

Site report filed 04/08/2026; the edge is being re-sealed on site.

WT-0221 · Closed

Apartment 3 benchtop scratch — PRJ-2598 Chatswood. Reported 02/07/2026.

Polished out on site; Amanda Cho confirmed on 09/07/2026.

WT-0224 · Reopened

Vanity waterfall mitre lifted — PRJ-2510 Paddington. Reported 15/07/2026.

Reopened 04/08/2026: the mitre lifted again after the first repair.

Eight tickets on the warranty list · five of them still open.