WT-0231 — hairline crack, island
PRJ-2590 Willoughby · reported 09/08/2026
Ticket
- Status
- New
- Project
- PRJ-2590 — Willoughby, whole house
- Customer
- Northshore Developments
- Affected components
- CMP-177 — island top → S-00977 / LOT-A2201
CMP-178 — main vanity → S-00978 / LOT-A2201 - Reported
- 09/08/2026 by Ellen Brooks · site manager, Northshore Developments
- Issue
- Hairline crack about 120 mm long, running from the corner of the sink cut-out towards the front edge of the island. Not present at handover and it has not moved since.
- Priority
- Normal
- Assigned to
- Nam Tran — Supervisor · assigned 10/08/2026
Eligibility and coverage
- Policy basis
- Workmanship warranty — 24 months from handover
- Warranty start
- 27/07/2026 · PRJ-2590 practical completion
- Warranty expiry
- 27/07/2028
- Eligibility
- Covered 23 months of cover left
- Coverage decision
- Awaiting assessment site inspection 13/08/2026
- Customer confirmation
- Not yet collected · Ellen Brooks
Closing needs the customer’s confirmation, or a recorded refusal with evidence. Reopening needs a reason.
Which slab was it cut from?
answered from the slab lineage and the movement history- island topCMP-177 → S-00977 — Carrara Bianco, lot LOT-A2201
- main vanityCMP-178 → S-00978 — Carrara Bianco, lot LOT-A2201
- goods receiptGR-0742 · 18/06/2026 · Marble Direct · both slabs came in on the one lot
- handoverPRJ-2590 handed over 27/07/2026 — the warranty runs from that date
Photographs from the customer
3 files
Sent by Ellen Brooks with the report on 09/08/2026.
Assessment and closure
Awaiting the site report- Supervisor site report
- Nam Tran · site inspection booked for 13/08/2026
- Coverage decision
- Awaiting assessment
- Customer confirmation
- Not yet collected · Ellen Brooks
- Other open tickets on PRJ-2590
- 1 — WT-0227, chip on the butler’s pantry edge
A ticket closes when the remedy is signed off and the customer confirms, or a refusal is recorded with evidence.
Newest ticket in each state
Eight tickets on the warranty list · five of them still open.
| Ticket | Received | Project | Issue & trace | Status |
|---|---|---|---|---|
| WT-0231 | 09/08/2026 | PRJ-2590Willoughby | Hairline crack near the island sink cut-outCMP-177 · LOT-A2201 | New |
| WT-0229 | 31/07/2026 | PRJ-2510Paddington | Sealer stain along the benchtop edgeCMP-142 · LOT-B1102 | In Progress |
| WT-0221 | 02/07/2026 | PRJ-2598Chatswood | Apartment 3 benchtop scratchCMP-284 · LOT-D0455 | Closed |
| WT-0224 | 15/07/2026 | PRJ-2510Paddington | Vanity waterfall mitre liftedCMP-118 · LOT-C0901 | Reopened |
State variants
Lifecycle display states for the primary Warranty Ticket record
- New — state view
- In Progress — state view
- Closed — state view
- Reopened — state view
Only declared primary-entity lifecycle states are registered here. More specific examples rendered elsewhere on the page remain interaction, revision or material-condition states rather than extra lifecycle states.